Terms of service

Terms of Service

Overview

This website is operated by Serenepaw. Throughout the site, the terms “we”, “us” and “our” refer to Serenepaw. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you may not access the website or use any services.

Eligibility

By using this site, you confirm that you are at least the age of majority in your jurisdiction, or you have given us consent to allow any of your minor dependents to use this site.

Products and Services

We sell products that are fulfilled and shipped through third-party suppliers and logistics partners. This means:

  • Products may be shipped directly from external fulfillment partners
  • Processing and delivery times may vary depending on location and supplier
  • Product descriptions, pricing, and availability may change without notice

We reserve the right to modify or discontinue any product at any time without notice.

Orders and Payments

We reserve the right to refuse or cancel any order at our discretion, including but not limited to:

  • Suspected fraudulent or unauthorized activity
  • Pricing or listing errors
  • Inventory availability issues

You agree to provide current, complete, and accurate purchase and account information for all transactions made on our site.

Shipping and Delivery

Delivery times are estimates only and are not guaranteed. We are not responsible for:

  • Delays caused by shipping carriers or customs
  • Packages delayed, lost, or misdelivered once marked as “delivered”
  • Incorrect shipping information provided by the customer

Refunds and Returns

All refunds and returns are governed by our Return & Refund Policy. Please review that policy for full details.

Intellectual Property

All content on this site, including images, logos, text, graphics, and design, is the property of Serenepaw and may not be used, reproduced, or distributed without written permission.

User Conduct

You agree not to:

  • Use the site for unlawful purposes
  • Attempt to interfere with or damage the website
  • Submit false or misleading information
  • Violate any applicable laws or regulations

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of our products or website.

All products are provided “as is” without warranties of any kind, except where required by law.

Third-Party Services

We may use third-party providers for payment processing, fulfillment, and shipping. We are not responsible for the actions, errors, delays, or policies of these third parties.

Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon posting on the website. Continued use of the site constitutes acceptance of those changes.

Contact Information

For any questions regarding these Terms, please contact us at:

serenepaw.shop@gmail.com