Shipping policy

Shipping Policy

Shipping Coverage

We currently ship to the following countries:

  • Australia
  • United States
  • Canada
  • United Kingdom

We do not ship outside of these regions at this time.

Processing Time

All orders are processed within 1–5 business days after payment is confirmed.

During peak periods, promotions, or high order volumes, processing times may be slightly extended. You will be notified if there are any significant delays with your order.

Shipping Time

Once your order has been processed and dispatched, estimated delivery times are:

  • Australia: 5–9 business days
  • United States: 5–9 business days
  • Canada: 5–9 business days
  • United Kingdom: 5–9 business days

These delivery timeframes are estimates only and may vary due to factors such as carrier delays, customs processing, or peak seasonal demand.

Order Tracking

Once your order has been shipped, you will receive a tracking number (if available) via email.

Please allow 2–5 business days for tracking information to become active after dispatch.

Delays

While we aim to ensure timely delivery, delays may occasionally occur due to:

  • Customs processing
  • Carrier service disruptions
  • Public holidays or peak periods
  • Incorrect or incomplete shipping information provided by the customer

We are not responsible for delays caused by external shipping carriers or customs authorities.

Incorrect Address

It is the customer’s responsibility to ensure all shipping details are entered correctly at checkout.

We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If you notice an error, please contact us immediately at serenepaw.shop@gmail.com. We will do our best to update your order before it is shipped, but changes cannot be guaranteed.

Lost or Missing Packages

If your order shows as delivered but has not been received, please contact the shipping carrier first to investigate.

If the issue cannot be resolved, you may contact us at [your support email] for further assistance.

Contact Us

If you have any questions about shipping or delivery, please contact us at:

serenepaw.shop@gmail.com